FAQs Categories

Welcome, how can we help you?

We warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with the best encryption software in the industry – SSL. You can choose one favorite from the payment methods below.

A return should take no longer than 14 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment method.

Items must be returned within 45 days of receipt.
Beauty products and accessories cannot be returned for hygiene reasons.
Items must have all tags attached.

For all customers, you are able to return unsuitable items within 45 days of receipt. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.

We’re sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. All International Customers who wish to return their items can use the returns label found here.

You sure can! Please include both advice notes for each order to help us speed up the process of your return. If you’ve misplaced your advice note, please include a note in with the order numbers and the relevant items you’re returning.